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Refund policy
Refund & Returns Policy
At LALA K-BEAUTY, we want you to love every purchase. If there is an issue with your order, we're here to help.
Returns
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on:
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Opened or used skincare, makeup, or beauty products
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Products with broken seals or damaged packaging caused after delivery
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Sale or clearance items (unless faulty)
We only accept returns for unopened, unused products in their original condition within 14 days of receiving your order.
Faulty or Incorrect Items
If you receive:
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A damaged product
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A faulty item
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The wrong product
Please contact us within 7 days of delivery with:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
Once approved, we will offer a replacement, store credit, or full refund.
Change of Mind
We do not offer refunds for change of mind. However, unopened and unused products may be eligible for a return at our discretion.
Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Contact Us
If you have any questions about returns or refunds, please contact us:
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